Ruben is an actor and facilitator and has years of experience guiding organisations through the diversity and disability mazes and supporting their constructive growth.
Ruben studied business management at University after achieving his A levels and whilst he was at University he also attended 2 years of acting classes to help him with presentations he knew he would be giving as a business owner.
After running a successful business for 11 years, Ruben was involved in a motorcycle accident where he was struck by a hit and run driver and knocked under the wheels of a gravel lorry and was dragged 30 feet and run over. He spent 5 weeks in a coma and 6 months in a hospital before coming home and continuing to run his business from a hospital bed almost unable to mobilize for another two years (in and out of hospital, trying to safe his leg).
In 2007 Ruben met his wife online, he sold everything he owned and moved to the UK to be with her. Trying to find a new meaningful career, Ruben decided to fall back on his acting training and became a casualty simulation actor and facilitator for the British Military. Ruben then took on roles in film and television and even became a radio presenter. Doing investigative work in the media led Ruben to explore what the real obstacles are for disabled people. He continued to learn about the medical model of disability and the social model of disability and the meaning of disability legislation and how it can help disabled people overcome day to day barriers.
He then went on to train London Overground front line staff members in disability equality rights as well as customer services through role play, followed by more extensive training for London underground staff (4000 staff members). Ruben established himself as disability equality trainer. He currently trains Uber and Transport for London, outlining the intricacies of disability related legislation within the Equalities Act 2010, this training is delivered not only to front line staff, but also to senior managers. Using a combination of crutches and a wheelchair gives him the flexibility to act out a variety of scenarios, combined with the facilitation training he has received has allowed him to facilitate any training scenario, regardless of the subject or his disability.
Transport for All
Deliver bespoke face to face DET to partner-drivers who will be operating on the UberASSIST platform. UberASSIST is a new service that offers disabled and older passengers the option of getting a driver trained in providing assistance to disabled passengers. This training equips them to better serve disabled passengers with different impairments. It is designed and delivered by disabled people and grounded in the social model of disability.
Transport for All
Assistant trainer in a classroom of six form training Microsoft Office which included Word, Excel, Power Point, and
· Raise awareness of disability & Equality
· Co-facilitate questions around Accessibility issues, communicating with clients with a variety of disabilities
· Recreate real-world challenges in a safe, supportive environment with opportunities for practice & observation
· Act through scenarios regarding disabled customers and staff attitudes
· Discuss the Disability Discrimination act 1995 and Equalities Act 2010
· What classifies as a disability and who does the Equalities Act cover
Training at London Underground
Ruben, explaining the difference between the medical model and social model of disability